Our faster emails support solve customers’ queries within 24-48 hours for users who have purchased our premium plugins and their premium license is currently active.
You can submit a support request via the WordPress free support forum. (Support Time:- 2 to 7 days)
Scope of Support
Cool Plugins team can provide support for the following types of questions/issues:
– Support issues and queries related to any of the plugins developed by us.
– Clarification related to product documentation or descriptions.
– Installation and coding bugs inside our product. (It doesn’t cover third-party plugin conflicts)
– Setup guidelines using plugin basic settings.
– New Features: – We will surely hear a new feature request which may or may not become actual product features in a future version.
However, we are not able to provide support for specific issues or use cases:
– Demands for custom code development or custom features.
– Custom design / CSS requirement other than our base product design.
– Support for a modified product by other developers.
– Conflicts due to other plugins or themes coding bugs.
Thank you for your understanding of the Cool Plugins support policy. If you have any questions, please contact at email@example.com