Support

Documentation

Please check all points of documentation clearly before sending us a support query. Our documentation completes all general and advanced steps related to plugin installation and setup.

Contact Support

If you don’t find an answer to your query or you are facing any bug or issue in plugin then drop us an email at contact@coolplugins.net, Our premium support team will provide you a solution in 24 hours.

Premium Support:

Our faster emails support solve customers’ queries within 24-48 hours for users who have purchased our premium plugins and their premium license is currently active.

Free Support: 

You can submit a support request via the WordPress free support forum. (Support Time:- 2 to 7 days)

Scope of Support

Cool Plugins team can provide support for the following types of questions/issues:

– Support issues and queries related to any of the plugins developed by us.

– Clarification related to product documentation or descriptions.

– Installation and coding bugs inside our product. (It doesn’t cover third-party plugin conflicts)

– Setup guidelines using plugin basic settings.

– New Features: – We will surely hear a new feature request which may or may not become actual product features in a future version.

 

However, we are not able to provide support for specific issues or use cases:

– Demands for custom code development or custom features.

– Custom design / CSS requirement other than our base product design.

– Support for a modified product by other developers.

– Conflicts due to other plugins or themes coding bugs.

 Thank you for your understanding of the Cool Plugins support policy. If you have any questions, please contact at contact@coolplugins.net