--- title: "Support" url: https://coolplugins.net/support/ date: 2025-04-22 modified: 2025-05-15 author: "Satinder Singh" description: "Plugins Support Get Support for Cool Plugins We’re here to help! Our technical support team is available from 9:30 AM to 6:30 PM IST, Monday to Friday. Premium Plugins Support..." image: https://coolplugins.net/wp-content/uploads/2025/04/support-page-800x450.png word_count: 1190 --- # Support ## Plugins Support # Get Support for Cool Plugins We’re here to help! Our technical support team is available from **9:30 AM to 6:30 PM IST**, Monday to Friday. ![Cool Plugins Team Members](https://coolplugins.net/wp-content/uploads/2025/04/cool-team.png) ## Premium Plugins Support If you’ve purchased a premium plugin from Cool Plugins: - Check the plugin documentation first, you might find a quick solution.- Submit a support ticket if you still need help.- Get a response within 24–48 hours. [ ](/docs/) ##### Documentation Please check our docs before submitting a support request. [ View Plugin Docs ](/documentation/) [ ](https://my.coolplugins.net/support/) ##### Looking For Answers? Quickly get assistance by creating a support ticket. [ Create Support Ticket ](https://my.coolplugins.net/support/) ### Free Plugins Support For our free plugins available on WordPress.org, please post your support requests on their respective plugin pages. Free support is provided within **3–7 business days**, based on availability. ![Cool Timeline Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/cool-timeline-icon.png) ###### Cool Timeline Active Installs: 35000+ ![Elementor Timeline Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/elementor-timeline-icon.png) ###### Timeline Widget For Elementor Active Installs: 75000+ ![Timeline Block Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/timeline-block-icon.png) ###### Timeline Block For Gutenberg Active Installs: 8500+ ![The Events Calendar Shortcodes Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/the-events-calendar-shortcodes-icon.png) ###### Events Shortcodes For The Events Calendar Active Installs: 15000+ ![Events Widgets for Elementor Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/the-events-calendar-elementor-widgets-icon.png) ###### Events Widgets For Elementor And The Events Calendar Active Installs: 12500+ ![Event Single Page Builder Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/event-single-page-builder-icon.png) ###### Event Single Page Builder For The Event Calendar Active Installs: 7500+ ![Cryptocurrency Widgets Pro Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/crypto-widgets-plugin-icon.png) ###### Cryptocurrency Widgets Active Installs: 13500+ ![Crypto Widgets Elementor Icon](https://coolplugins.net/wp-content/uploads/2025/04/crypto-widgets-elementor-icon.png) ###### Cryptocurrency Widgets For Elementor Active Installs: 2500+ ![WooCommerce MetaMask Payment Gateway Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/woocommerce-metamask-plugin-icon.png) ###### Pay With MetaMask For WooCommerce Active Installs: 2000+ ![Loco Addon Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/loco-translate-addon-icon.png) ###### Automatic Translate Addon For Loco Translate Active Installs: 85000+ ![AI Translation for TranslatePress Plugin Icon](https://coolplugins.net/wp-content/uploads/2025/03/translatepress-addon-icon.png) ###### Automatic Translate Addon For TranslatePress Active Installs: 12000+ ## Frequently Asked Questions What types of WordPress plugins do you develop at Cool Plugins? We develop a wide range of [**WordPress plugins**](https://coolplugins.net/products/) including Elementor addons, The Events Calendar extensions, AI translation plugins, timeline plugins, form addons for Elementor, and crypto widgets. All our plugins are optimized for performance, SEO, and easy integration with any modern WordPress website. How do I receive plugin updates and support after purchase? After purchasing the plugin, you will receive a license key. Simply activate this license in your WordPress dashboard to start receiving automatic plugin updates directly within your WP admin area. You will also be eligible for premium support and regular updates as long as your license remains active—just contact our [support team ](https://coolplugins.net/support/)when needed. Are your plugins compatible with the latest WordPress standards? Yes! All Cool Plugins are regularly updated and tested for full compatibility with the latest WordPress versions, PHP releases, and popular themes or page builders. We also conduct routine security checks and are proud to be part of the Patchstack VDP (Vulnerability Disclosure Program) to ensure secure plugin development. Do you offer free versions of your plugins on WordPress.org? Yes, many of our plugins are available for free on [**WordPress.org**](https://profiles.wordpress.org/coolplugins/#content-plugins). You can try them out before upgrading to the **premium version** for more advanced features, updates, and priority support. What is your refund policy for plugin purchases? We offer a **14-day risk-free money-back guarantee** on all premium plugin purchases. If you’re not satisfied, just contact us and we’ll process your refund. 🔗 [Read our refund policy here](https://my.coolplugins.net/terms/refund-policy/) What Elementor addons are created by Cool Plugins? Cool Plugins offers multiple powerful [**Elementor addons**](https://coolplugins.net/products-list/best-elementor-addons/) to extend the functionality of your Elementor-based websites. These include: - **Cool FormKit for Elementor** – Add country code dropdown, star rating, and extra fields to Elementor forms. - **Timeline Widget for Elementor** – Create vertical and horizontal timelines using Elementor with total design control. - **Events Widgets for Elementor** – Easily showcase The Events Calendar events in list, grid, or carousel layouts using Elementor. All our Elementor addons are lightweight, responsive, and built to work smoothly with the latest Elementor versions. What AI translation addons are offered by Cool Plugins? Cool Plugins offers smart [**AI translation addons**](https://coolplugins.net/products-list/translation-plugins/) for three popular WordPress translation plugins: **Loco Translate**, **Polylang**, and **TranslatePress**. Here’s what they do: - **Loco Translate AI Addon** – Auto-translate plugin and theme strings using AI tools like ChatGPT, Google Translate, or DeepL. - **Polylang AI Addon** – Instantly translate entire **Elementor-based pages** with just one click, saving time and effort. - **TranslatePress AI Addon** – Translate your front-end content using AI without manually selecting every line. These addons are perfect for quickly creating multilingual websites without manually translating each part. They’re designed for speed, accuracy, and seamless integration with existing translation workflows. What Addons Do You Have for The Events Calendar? We’ve created a range of [**The Events Calendar addons**](https://coolplugins.net/products-list/events-plugins/) to extend its features and make event display more flexible: - **Events Widgets for Elementor** – Display events in beautiful layouts using Elementor. - **Events Shortcodes & Templates Pro** – Add The Events Calendar events using shortcodes and pre-designed templates. - **Events Calendar for Divi** *(Upcoming)* – Use The Events Calendar inside Divi Builder (in progress). These extensions help you build more professional event pages without writing custom code. We develop a wide range of [**WordPress plugins**](https://coolplugins.net/products/) including Elementor addons, The Events Calendar extensions, AI translation plugins, timeline plugins, form addons for Elementor, and crypto widgets. All our plugins are optimized for performance, SEO, and easy integration with any modern WordPress website. After purchasing the plugin, you will receive a license key. Simply activate this license in your WordPress dashboard to start receiving automatic plugin updates directly within your WP admin area. You will also be eligible for premium support and regular updates as long as your license remains active—just contact our [support team ](https://coolplugins.net/support/)when needed. Yes! All Cool Plugins are regularly updated and tested for full compatibility with the latest WordPress versions, PHP releases, and popular themes or page builders. We also conduct routine security checks and are proud to be part of the Patchstack VDP (Vulnerability Disclosure Program) to ensure secure plugin development. Yes, many of our plugins are available for free on [**WordPress.org**](https://profiles.wordpress.org/coolplugins/#content-plugins). You can try them out before upgrading to the **premium version** for more advanced features, updates, and priority support. We offer a **14-day risk-free money-back guarantee** on all premium plugin purchases. If you're not satisfied, just contact us and we’ll process your refund. 🔗 [Read our refund policy here](https://my.coolplugins.net/terms/refund-policy/) Cool Plugins offers multiple powerful [**Elementor addons**](https://coolplugins.net/products-list/best-elementor-addons/) to extend the functionality of your Elementor-based websites. These include: - **Cool FormKit for Elementor** – Add country code dropdown, star rating, and extra fields to Elementor forms. - **Timeline Widget for Elementor** – Create vertical and horizontal timelines using Elementor with total design control. - **Events Widgets for Elementor** – Easily showcase The Events Calendar events in list, grid, or carousel layouts using Elementor. All our Elementor addons are lightweight, responsive, and built to work smoothly with the latest Elementor versions. Cool Plugins offers smart [**AI translation addons**](https://coolplugins.net/products-list/translation-plugins/) for three popular WordPress translation plugins: **Loco Translate**, **Polylang**, and **TranslatePress**. Here’s what they do: - **Loco Translate AI Addon** – Auto-translate plugin and theme strings using AI tools like ChatGPT, Google Translate, or DeepL. - **Polylang AI Addon** – Instantly translate entire **Elementor-based pages** with just one click, saving time and effort. - **TranslatePress AI Addon** – Translate your front-end content using AI without manually selecting every line. These addons are perfect for quickly creating multilingual websites without manually translating each part. They’re designed for speed, accuracy, and seamless integration with existing translation workflows. We’ve created a range of [**The Events Calendar addons**](https://coolplugins.net/products-list/events-plugins/) to extend its features and make event display more flexible: - **Events Widgets for Elementor** – Display events in beautiful layouts using Elementor. - **Events Shortcodes & Templates Pro** – Add The Events Calendar events using shortcodes and pre-designed templates. - **Events Calendar for Divi** *(Upcoming)* – Use The Events Calendar inside Divi Builder (in progress). These extensions help you build more professional event pages without writing custom code.